FAQ

 

Questions People Ask?

HOW DOES IT WORK?


Step 1 – Browse the video gallery page and find a video that best fits your business or services when you see a video that you're interested in select that video then choose how you want your video customized select the options that you want in your video from the video menu page, basic standard or premium when you have seen the options that you want select the buy now button. Step 2 – You will then be taken to the order form page where you would fill in your video instructions. (Upload your logo and or image music mp3 file right from the video order instruction form page.) Step 3 – Once you've submitted your video form and the necessary items along with your deposit the customization of your video will begin. You will be sent sample of your video for your review, and once you’re happy with your video you will be sent an invoice for the balance of the video based on the video menu, you selected, once you've paid the balance you'll be sent the original video that you purchased, that easy. <gdiv></gdiv>




CAN I USE YOUR VIDEOS COMMERCIALLY?


These videos have a lifetime non-exclusive online usage license that transfers from chris/Addoozy to you the buyer. These video ads cannot be used for TV or cinema/film these videos are used to solely and purposely advertise, promote and market your business online and offline. <gdiv></gdiv>




CAN THE FOOTAGE BE CHANGED ON EACH SCENE?


No, You will get the exact same video displayed on this website with the following customizable options: · Your company logo and website URL · All visible script text will be changed to your text · ‎Infographic background colors and music mp3 · Your phone number and or picture images in the video. . Voice over is optional and only on certain videos for an editional fee. <gdiv></gdiv>




WILL I SEE A SAMPLE OF MY VIDEO?


YES! You will receive a sample of the video for your review, once you approve the video you will then receive your finished original video.




CAN YOU MAKE A NEW VIDEO FROM SCRATCH WITH A SCRIPT?


Sorry, unfortunately, Addoozy does not make new videos per request, we only customize the videos with your script text, images, and logos, however, we will provide script text for your video if you can’t come up with anything or don’t have the time. Need a script text written for the video you selected send us an email or live chat Chris. There is an extra charge if a script is written for your video.




WHAT ARE YOUR WORKING HOURS?


Contacting hours are (PST) Southern California. Monday – Friday 11 am to 6 pm




WHAT DOSE LOGO BRANDING MEAN?


Logo branding means that your brand becomes more noticeable in the video. It Includes: Adding your logo in the corner in each scene for the duration of the video.
Changing the music audio in the video with your music audio. (It must be an MP3 file and you must have full rights to the audio. Changing the background colors on infographic scene templets to your brand color Identity. (Solid colors only, the color of your website homepage or logo)




WHAT IF I CAN'T COME UP WITH A SCRIPT FOR MY VIDEO?


No problem, a script text can be written for most videos, but that will be an extra cost. The video will remain the same as we will only provide your video with script text for each scene. Need a script text written for the video you selected send us an email or a live chat Chris. <gdiv></gdiv><gdiv></gdiv>




CAN THE FONT - BACKGROUND COLORS - AUDIO BE CHANGED?


Yes! The font can only be changed to these types of fonts – Amatic Sc, Baloo Da, Lato Bold, Lato Light, Lobster, Oswald, Patua One, and a few others. Yes audio music can be changed any type of audio music as long as it’s an MP3 file. Please make sure you have full rights to use the audio you send or we won’t be able to use it for your video. These changes are not available for the basic video.




WHAT'S THE DELIVERY TIME ON VIDEOS?


Delivery time depends on the pricing menu of the video you selected. In most cases 2 to 4 business days for delivery. 24 hours are available for an extra charge.




WHAT OTHER VIDEOS DO YOU OFFER?


Real Estate Food & Restaurant Dog Grooming Online Pet Store Dance Studio School Tutor Day Care Nanny Service Coffee Shop Restaurant Reviews Pizzeria - Coming soon Ride Service Catering Service - Coming soon Dental Events Marketing Cell phone repair and a few more categories. If you don’t see your category, please feel free to live chat or email chris@addoozy.com <gdiv></gdiv>




VIDEO ORDER FORM


Here you will upload your photos and logo ... Click here to fill out the video menu form.




CAN I ORDER A VIDEO WITHOUT TEXT


Unfortunately no, we do not provide videos without text overlay and we don't sell video footage we only customize the videos with your text and logo each video order will be delivered with default text or your custom text ONLY!




VIDEO EXTRA


Video extra is an extra feature, or option you could ad to your video for an extra fee.




VIDEO ACTION CARD


Get viewers to take action right from your video. We add a clickable card that appears on your video at just the right moment where the viewer will be taken to your website, we also add a short description of your business alongside the video. Grow your social following, and more. <gdiv></gdiv>




DO YOU EDIT VIDEOS?


Yes, but you will need to contact Chris for more information. Basically, you would have to send your video clips in Horizontal 16:9 wide format and have full rights to all the clips and or audio. Please email or live chat so we can discuss what it is you are looking for. You film it we edit it. Looking to put together a wedding video or baby shower or any other video give us a call or chat.




PRODUCT VIDEOS


With product videos I will need your photos or video to be in landscape format that's 16:9 your clips should be between 6 and 12 seconds in length and somewhat good lighting. It's recommended to contact me first before ordering. Thank you.





Copyright 2018 Addoozy | All Rights Reserved chris@addoozy.com  Inland Empire, CA

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